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Coach Social Change

Policies for Coach Skills Training

Payment Policies


You will be sent an invoice within 24 hours. Your options will be to pay a deposit of $455 (plus GST) or the full amount of $1,365 (plus GST) depending on your preference. Full payment must be received 2 weeks prior to the first session, or in 48 hours if registering less than 2 weeks prior to start. There are several payment options:

1) Credit card - through Square invoicing

2) Etransfer - through your Canadian bank

3) Other - if you need to discuss payment options

Cancellation and Refunds

If you choose to cancel your registration in a course prior to the start of the course, you will receive a full refund, excluding a $250 non-refundable registration fee. Written notification, via email, to cancel a course must be received at least 72 hours prior to the course start date.

If you do not notify us 72 hours prior to the course start, that you will be unable to attend a course for which you are registered, you will forfeit the full course fee. In extenuating circumstances we will accept requests to move you to a future course.


Attendance and Tardiness


If any time before or during your course you are going to be late or unable to attend, please call Nic or Janelle (phone numbers are in the course confirmation).

Participants must be visible and able to participate via Zoom in order to be considered in attendance

A participant missing more than one (1) hour of the course will be required to reschedule in order to get credit for the course. The fee to reschedule a course is $175. If you anticipate needing to miss a portion of the course, please discuss it with your course leads ASAP.

Online participation requires:

  1. Access to a working laptop or desktop, with high-quality internet and the ability to download new applications. Courses will not run smoothly with mobile phones or iPads.

  2. Ability to participate in a video conference: webcam, internal or external microphone and speakers

  3. While access to a printer is not mandatory, we will be asking you to print worksheet pages. 


We highly recommend to arrive early to test your technical equipment (audio and video) and Zoom. Although we will do our best to trouble shoot with you, any technical issues are ultimately the participant's responsibility. Zoom room will be open 15 minutes before and after the session.

Certificate Upon Completion

When you complete the 6 full sessions for a total of 21 hours of training, you will receive a Certificate of Completion. The certificate will be emailed to you within a week to the email address provided, using the first and last name given in the course registration. If any of these details change, please inform us.

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